Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your OutlyBag to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return: Contact us at support@outlybag.com. Please note that returns will need to be sent to the following address:
16503 Old Saybrook Dr, Houston Tx 77084
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return questions, contact us at support@outlybag.com.
Damages and issues
Please inspect your OutlyBag upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions — non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns on hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return your OutlyBag and once the return is accepted, make a separate purchase for the new item.
European Union — 14-day cooling off period
If your OutlyBag is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition as received — unworn, unused, with tags, and in original packaging. Receipt or proof of purchase required.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@outlybag.com.